FAQs

We’ve answered the most common questions below to help you have a smooth experience with Token & Treasure.

How long does production take?

All of our pieces are made to order. Production typically takes 1–3 business days before your item is ready to ship.

How long does shipping take?

United States: 3–5 business days

Canada, UK & Europe: 5–10 business days

Rest of the world: 7–14 business days

Delivery times may vary slightly depending on your location and local courier services.

Why hasn’t my order shipped yet?

Orders are processed during business days only. If your order was placed on a weekend or outside working hours, it will be processed the next business day.
We always aim to prepare and ship your order as quickly as possible.

Can I make changes to my order?

If you need to update your order details, please contact us at brett@tokenandtreasure.com within 3 hours of placing your order.
Once production has started, changes may no longer be possible.

Can I cancel my order?

Orders can be canceled within 3 hours of being placed.
Please email brett@tokenandtreasure.com as soon as possible if you would like to request a cancellation.

How do I track my order?

Once your order has shipped, you will receive an email with your tracking number and shipping details.

My order shows as delivered, but I have not received it. What should I do?

Please check around your delivery location, including your mailbox or safe drop areas.

Sometimes packages are marked as delivered slightly early, so please allow 1–2 additional days.

If needed, contact your local courier using your tracking number for more information.

What if my item arrives damaged or incorrect?

If your item arrives damaged or you received the wrong product, please contact us at brett@tokenandtreasure.com with your order number and a photo of the issue.
We will resolve it as quickly as possible.

Do you offer returns?

We offer a return policy for eligible items. Please refer to our Refund Policy page for full details.
Note that personalized items may not be eligible for return.

How can I contact you?

For any questions or support, please email us at brett@tokenandtreasure.com
We aim to respond within 24 hours.

Still need help?

If your question is not listed above, feel free to contact us at brett@tokenandtreasure.com and we will be happy to assist you.